New Visitation Policy / Procedure

We ask that you read the below and follow these new state regulations.


Centers for Medicare and Medicaid (CMS) has revised federal guidance for nursing home visitation, New York State Department of Health (NYSDOH) then notified Nursing Homes to adhere to the provisions of the updated guidance. This relaxes the visitation rules that have been in effect to date, however CMS, NYSDOH, CDC and A Holly Patterson ECF continue to recommend that residents and their visitors adhere to the core principles of Infection Prevention for COVID-19 and get vaccinated against COVID-19. Although visitation is no longer restricted, suggested visiting hours are from 10am to 8pm and please consider calling before visiting so that we can prepare for your visit. Please see below for our new guidelines.

New Visitation Guidelines:

  1. All visitors must wear a mask upon entering the facility, and at all times while in the facility.
  2. Please maintain physical distancing of at least 6 feet between you and the residents, healthcare personnel and other visitors.
  3. Visitors will be screened with temperature taken prior to admittance. This will include questions regarding your current state of health, vaccination history and any recent contacts with someone with COVID-19 or symptoms or potential exposures including unvaccinated travel. Visitors will be denied entrance if they report or are observed with signs/symptoms of COVID-19 infection, have had recent or potential exposure to COVID-19 and/or have a temperature of 100 degrees or greater.
  4. It is recommended that visitors and residents be vaccinated against COVID-19; please consider providing proof of COVID-19 vaccination in advance of visit.
  5. Visitors are encouraged to be tested for COVID-19 within 2-3 days before visit and please provide results.
  6. Residents may have two visitors at one time in order to comply with physical distancing requirements for indoor visitation. Visitors should report directly to the resident’s room or other designated area after being screened. Visits may also occur in resident dining room, auditorium, patio or courtyard depending on vaccination status of resident and roommate, medical condition of a roommate and visitors with more than 2 people at a time.
  7. Visitors will be instructed as to where the visit will take place and are expected to proceed to that location only. Visitors are not allowed to access other parts of the unit or building other than designated visiting space and must immediately exit the facility after the visit.
  8. Please be aware elevators have a maximum of two people at all times.
  9. Privacy curtain should be pulled in the resident room if they have a roommate.
  10. Please do not sit on the resident’s bed or other bed in the room.
  11. Please perform hand hygiene before, during and after your visit using the alcohol-based hand sanitizer located at the entrance and throughout the facility.
  12. Please maintain physical distancing of at least 6 feet between you and the resident you are visiting.
  13. Visitors who are unable to adhere to the core principles of COVID-19 infection prevention will not be permitted to visit and will be asked to leave.
  14. Please be aware of the symptoms of COVID-19 infection even if fully vaccinated: Temperature, fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headaches, sudden loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.
  15. If you become ill or test positive for COVID-19 and your visit to the facility occurred 2 days before the symptoms onset or 2 days before your test, please notify the facility immediately so that contact tracing can be initiated.
  16. CMS, NYSDOH and CDC continue to recommend facilities; residents and their visitors adhere to the core principles of Infection Prevention for COVID-19. The safest practice is for residents and visitors to wear masks and physically distance at all times particularly if either party has not been vaccinated. However if the resident and visitor(s) are fully vaccinated and the resident is not moderately or severely immunocompromised they may choose not to wear a mask unless they are around other residents or healthcare personnel. They may also choose to have physical contact.
  17. The new CMS guidance permits visitation, despite any incidence of COVID-19 in the facility including for residents who are on transmission based precautions or quarantine. In these instances visitors must follow precautions needed to visit and are advised of the potential risk for infection when visiting under any of these circumstances.
  18. If you have questions about visitation please contact the facility at 516-572-1400. As always, we will continue to communicate all updates to our family members/representatives and residents. Our visitation email address is:  ahpvisitor@numc.eduand our Visitors Hotline phone # 572-5730



Monday - Friday 9:00 - 5:00
Saturday Close
Sunday Close

Korean Division
Tel: 516-572-1649 / Fax: 516-572-1662

Chinese Division
Tel: 516-566-5196 / Fax: 516-566-5197

Indian Division
Tel: 516-566-5180 / Fax: 516-566-5181

AHP Admission
Tel: 516-572-1510